Introduction
GoodRecharge ("we", "us", "our") respects your privacy and is committed to protecting
the personal information you share with us. This Privacy Policy explains what information
we collect, how we use it, and the choices you have when you use the GoodRecharge mobile
application and related services (the "Service").
Information We Collect
We may collect the following categories of information:
-
Account information: name, mobile number, email, address and business
details you provide during registration or while updating your profile.
-
Transaction information: recharge details including operator, mobile
number recharged, amount, wallet activity, add-balance requests, commission details
and payment-method metadata.
-
Authentication data: hashed password and TPIN, login attempts and
session tokens.
-
Device & usage data: device model, OS version, app version, IP
address, crash logs and in-app usage events.
-
Support data: tickets, callback requests and any communication you
send us.
How We Use Your Information
-
To create and operate your GoodRecharge account.
-
To process mobile recharges, wallet activity and commission settlements.
-
To verify identity, prevent fraud and maintain account security, including
TPIN-based transaction approval.
-
To respond to your support tickets and callback requests.
-
To send service-related communication and important notices.
-
To comply with applicable laws, regulations and lawful requests from authorities.
Sharing of Information
We share information only with:
-
Telecom operators and payment partners required to process your recharge.
-
Trusted service providers such as hosting, analytics and customer support providers,
under appropriate confidentiality obligations.
-
Regulators, law-enforcement or other authorities when required by law.
We do not sell your personal information to third parties.
Data Retention
We retain your account and transaction information for as long as your account is active
and for additional periods required to comply with legal, tax and regulatory obligations.
You may request account deletion from inside the app via Profile → Account Deletion.
Security
We use technical and organizational safeguards including encryption-in-transit, hashed
credentials and TPIN-based transaction protection. No system is fully secure; please keep
your password and TPIN confidential.
Your Choices
-
Update profile and business details at any time.
-
Change password and regenerate TPIN.
-
Request account deletion.
-
Opt out of non-essential communications by contacting support.
Children
The Service is not intended for individuals under 18 years of age. We do not knowingly
collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top
of this page reflects the most recent revision. Continued use of the Service after a
change constitutes acceptance of the revised policy.