Refund Policy

Overview

GoodRecharge processes mobile recharge transactions through licensed telecom operators and payment partners. Because most recharges are delivered instantly to a third-party operator, refunds are governed by the conditions described below. This Refund Policy applies to all transactions made through the GoodRecharge mobile application and related services (the "Service").

Successful Recharges

Once a recharge has been successfully delivered to the intended mobile number and confirmed by the telecom operator, it is considered final and is generally non-refundable.

Failed Recharges

If a recharge fails or is rejected by the operator and the amount has been debited from your wallet or payment instrument, the amount will normally be reversed automatically to your GoodRecharge wallet within a reasonable time. If a reversal does not happen, you may raise a support ticket inside the app and we will investigate with the operator/payment partner.

Wrong Number Recharges

Refunds for recharges accidentally performed to a wrong mobile number cannot be guaranteed, as the recharge has already been delivered to a third-party subscriber. Please double-check the mobile number, operator and amount before confirming any transaction with your TPIN.

Add-Balance / Wallet Load

Amounts added to your GoodRecharge wallet are intended to be used for recharges, package purchases and related services inside the app. Wallet balances are typically non-refundable once added, except where required by applicable law or in cases of demonstrated payment-side error.

Commission

Commission credited on successful recharges may be reversed if the underlying recharge is reversed, fraudulent or otherwise found to be non-eligible. GoodRecharge reserves the right to adjust commission balances accordingly.

Package Purchases

Fees paid for upgrading or purchasing packages are generally non-refundable once the package has been activated. Please review package benefits carefully before purchase.

Refund Timelines

Where a refund is approved, the amount will normally be credited to the original wallet or payment instrument within 7–10 business days of approval, subject to the policies of the relevant payment partner or bank.

How to Raise a Refund Request

• Open the GoodRecharge app and go to Support Center.
• Raise a new ticket and select "Refund / Recharge issue".
• Provide the transaction reference, mobile number, operator and amount.
• Our team will review and respond within standard support SLAs.